Guest Service Agent - Rydges Newcastle

Rydges Newcastle is seeking a Guest Service Agent to deliver warm welcomes and efficient service to guests. The role involves managing check-ins, check-outs, and guest requests, working closely with other departments to ensure rooms are ready and guest needs are met.

Requirements

• 1-2 years of experience as a GSA in a hotel
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail
• Experience in front office operations including check-in/out and handling guest accounts
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service
• Familiarity with reservation systems and booking procedures

Benefits

• Incredible team member discounts from your first day on-the-job
• 50% off stays at EVT hotels
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• Awesome winter and summer savings and discounts at Thredbo
• Rapid career growth opportunities through our EVT network
• Local community involvement, volunteering and charitable giving
• Australia and NZ’s largest and most diverse experiences company