QT Newcastle - Guest Service Agent

QT Hotels & Resorts is seeking a Guest Service Agent to join their team. The successful candidate will provide exceptional guest service, process transactions, and maintain a clean and safe working environment.

Requirements

• Anticipate and attend to guest needs and desires immediately
• Check guests in and out efficiently and with friendliness
• Process daily guest transactions and accounts accurately
• Work with Housekeeping, Reservations, and Maintenance departments
• Communicate guest special requests and follow up to ensure fulfillment
• Action guest messages and facsimiles promptly
• Communicate pertinent guest comments to Hotel management
• Participate in theoretical and on-the-job training sessions
• Maintain a clean and safe working environment
• Comply with hotel operational policies and procedures
• Practice workplace health and safety guidelines
• Adhere to cashiering policies and procedures
• Ensure protection and maintenance of operating equipment
• Complete assigned opening and closing duties
• Give assistance to telephonists and back office personnel when required
• Attend all scheduled meetings

Benefits

• Free or discounted experiences at EVT-owned entertainment venues, restaurants, and hotels