Guest Service Agent - QT Queenstown

Join QT Hotels & Resorts as a Guest Service Agent and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Enjoy a range of benefits, including always-on discounts on entertainment and travel experiences.

Requirements

• Anticipate and attend to the guest's needs and desires immediately.
• Process daily guest transactions and accounts accurately and efficiently.
• Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
• Have a full working knowledge of all current room rates and packages available at the Hotel.
• Book, update, amend and file all reservations accurately and in a timely manner.
• Participate in all rostered theoretical and on-the-job training sessions.
• Maintain a clean & safe working environment.
• Have a full knowledge of, and practice all of the hotel's established workplace health and safety guidelines (WH&S).
• Adhere to all established cashiering policies and procedures.
• Ensure the protection and maintenance of all operating equipment
• Complete all assigned opening and closing duties.
• Give assistance to the telephonists and back office personnel when required.
• Attend all scheduled meetings.

Benefits

• Always-on discounts on entertainment and travel experiences
• Opportunities for career growth and development
• Working in a dynamic and supportive team environment