Join QT Hotels & Resorts as a Guest Service Agent and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Enjoy a range of benefits, including always-on discounts on entertainment and travel experiences.
Requirements
- Anticipate and attend to the guest's needs and desires immediately.
- Process daily guest transactions and accounts accurately and efficiently.
- Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
- Have a full working knowledge of all current room rates and packages available at the Hotel.
- Book, update, amend and file all reservations accurately and in a timely manner.
- Participate in all rostered theoretical and on-the-job training sessions.
- Maintain a clean & safe working environment.
- Have a full knowledge of, and practice all of the hotel's established workplace health and safety guidelines (WH&S).
- Adhere to all established cashiering policies and procedures.
- Ensure the protection and maintenance of all operating equipment
- Complete all assigned opening and closing duties.
- Give assistance to the telephonists and back office personnel when required.
- Attend all scheduled meetings.
Benefits
- Always-on discounts on entertainment and travel experiences
- Opportunities for career growth and development
- Working in a dynamic and supportive team environment