Event Cinemas sets itself apart with a world of entertainment experiences under one roof. We're all about making our customers' day with a friendly, can-do approach going the extra mile, every time.
Requirements
- Continuously monitor and consistently deliver customer service to a high standard.
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience.
- Actively contribute to and participate in all cinema campaigns.
- Follow Workplace Health and Safety policies and procedures including emergency procedures.
- Attend and complete all mandatory training sessions as designated by EVT.
- Assist fellow employees as needed, fostering a cooperative and supportive work environment.
- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
- Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
- Security knowledge and awareness.
- Queue management and crowd control.
- Lost property maintenance.
- Proficiency in register operation and ticketing systems.
- Product and service knowledge.
- Cash preparation and responsibility for own till.
- Conduct self-audits and ensure financial balance through attention to detail and accuracy.
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
- Assist with stock control through accurate stock handling.
- Support preparation for stocktake as required.
- RSA qualifications as required.
- Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
- Presentation and minor maintenance of games machines.
- Queue management and crowd control including allocated seating management.
- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
Benefits
- EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand.
