Duty Manager | Sherwood Queenstown

As a Duty Manager – Front Office, you'll lead the guest experience from the moment they arrive, setting the tone for a stay that feels grounded, welcoming and unmistakably Sherwood. You'll oversee daily operations, support the Front Office team and step in as the hotel's leader on shift — ensuring everything runs smoothly, safely and sustainably.

Requirements

• 1-2 years previous experience in a Front Office or Duty Manager role within hospitality
• 3-5 years of hospitality experience
• Passion for guest experience and creating meaningful connections
• Strong leadership skills with the ability to guide and support a diverse team
• Solid understanding of hotel operations, revenue and service standards
• Ability to stay calm under pressure and make confident decisions
• Alignment with Sherwood's values around sustainability, community and thoughtful hospitality

Benefits

• Paid parental leave
• Community & volunteering opportunities