Guest Service Agent - Hotel Totto

The Independent Collection is a curated selection of hotels offering luxury, urban, comfort and social experiences. EVT is a market-leading experience creator offering careers across entertainment, ventures, and travel.

Requirements

• Anticipate and attend to guest's needs and desires immediately
• Check guests in and out with efficiency and friendliness
• Process daily guest transactions and accounts accurately
• Work with Housekeeping, Reservations, and Maintenance departments
• Communicate guest special requests and follow up to ensure fulfillment
• Action all guest messages and facsimiles
• Communicate guest comments to Hotel management
• Be conversant with area information, hotel services, and special events
• Have a full working knowledge of room rates and packages
• Book, update, amend, and file reservations accurately
• Participate in rostered theoretical and on-the-job training sessions
• Comply with hotel operational policies & procedures
• Maintain a clean & safe working environment
• Have a full knowledge of and practice workplace health and safety guidelines
• Adhere to established cashiering policies and procedures
• Ensure protection and maintenance of operating equipment
• Complete assigned opening and closing duties
• Give assistance to telephonists and back office personnel
• Attend all scheduled meetings

Benefits

• EVT Perks - discounts on entertainment and travel experiences