The Independent Collection is a curated selection of hotels offering luxury, urban, comfort and social experiences. EVT is a market-leading experience creator offering careers across entertainment, ventures, and travel.
Requirements
- Anticipate and attend to guest's needs and desires immediately
- Check guests in and out with efficiency and friendliness
- Process daily guest transactions and accounts accurately
- Work with Housekeeping, Reservations, and Maintenance departments
- Communicate guest special requests and follow up to ensure fulfillment
- Action all guest messages and facsimiles
- Communicate guest comments to Hotel management
- Be conversant with area information, hotel services, and special events
- Have a full working knowledge of room rates and packages
- Book, update, amend, and file reservations accurately
- Participate in rostered theoretical and on-the-job training sessions
- Comply with hotel operational policies & procedures
- Maintain a clean & safe working environment
- Have a full knowledge of and practice workplace health and safety guidelines
- Adhere to established cashiering policies and procedures
- Ensure protection and maintenance of operating equipment
- Complete assigned opening and closing duties
- Give assistance to telephonists and back office personnel
- Attend all scheduled meetings
Benefits
- EVT Perks - discounts on entertainment and travel experiences