Customer Service Manager III, Germany

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. We're looking for a Customer Service Manager III to oversee all operational and administrative processes associated with the Customer Service department and develop a world-class Customer Experience model.

Requirements

• Inspire and drive customer success culture across the commercial organization.
• Identify and execute effective solutions to address all client’s critical business issues.
• Advocate customer needs through cross-functional internal partnerships with commercial, services, operations, and logistics.
• Provide inside sales support to German assigned territory field sales staff.
• Define and track account KPIs to measure effectiveness of the account.
• Handle and resolve escalated complex customer requests or complaints.
• Answer incoming calls to the Customer service hotline during business hours and reply to phone messages left overnight.
• Oversee order fulfillment for all orders originating in Germany.
• Represent Customer Service in inter-departmental meetings, conference calls, and presentations.
• Triage inquiries to the appropriate person, office or department accordingly.
• Ability to handle multiple projects at the same time but remain organized.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan