Client Services Representative (CSR) – Operations Support

Client Services Representative (CSR) – Operations Support role at Excel supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams.

Requirements

• Strong verbal and written English communication skills
• Ability to remain focused and accurate in a fast-paced environment
• High sense of urgency and accountability
• Empathy-driven customer service mindset
• Comfort with multitasking and frequent task switching
• Open availability to support a 24/7 operation

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Group Health Insurance (including vision)
• Group Dental Insurance
• 401(k) Retirement Plan with company match
• Flexible Spending Accounts (medical & dependent care)
• Life Insurance