Help Desk Tech Support I
EXECUTIVE 1 HOLDING COMPANYAtlanta, Georgia, United States
Posted March 27, 2024
17.5 - 17.5
Full Time
About the Company
Executive 1 Holding Company is a private investment firm that strategically backs AI, machine learning, and natural language processing SaaS and PaaS solutions. By assembling a network of innovators, domain experts, and strategists, Ex1 delivers end‑to‑end technology services—including AI consulting, decision management, and advanced analytics—to address complex government and enterprise challenges. The company’s unique value lies in its deep industry expertise and a collaborative ecosystem that accelerates the adoption of cutting‑edge AI capabilities across public sector operations. Ex1’s culture emphasizes partnership, continuous learning, and a data‑driven approach to solving real‑world problems.
Job Description
Help Desk Technician to support IT Service Desk for a federal government customer, providing IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues.
Requirements
- Excellent customer service skills
- Call tracking/problem management software experience
- Proven knowledge of basic PC troubleshooting of Windows 7 and Windows 10
- Ability to obtain Public Trust security clearance
Benefits
- Medical, Dental, and Vision Coverage
- PTO
- Paid Federal Holidays
- 401(k) Matching
