Tier 1 Helpdesk Technician
EXECUTIVE 1 HOLDING COMPANYSilver Spring, Maryland, United States
Posted March 5, 2025
17.5 - 17.5
Full Time
About the Company
Executive 1 Holding Company is a private investment firm that strategically backs AI, machine learning, and natural language processing SaaS and PaaS solutions. By assembling a network of innovators, domain experts, and strategists, Ex1 delivers end‑to‑end technology services—including AI consulting, decision management, and advanced analytics—to address complex government and enterprise challenges. The company’s unique value lies in its deep industry expertise and a collaborative ecosystem that accelerates the adoption of cutting‑edge AI capabilities across public sector operations. Ex1’s culture emphasizes partnership, continuous learning, and a data‑driven approach to solving real‑world problems.
Job Description
HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer. The successful candidate will provide IT support for over 22,000 worldwide customers, and must be eligible for a Public Trust Security Clearance.
Requirements
- Core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis
- Proven excellent customer service skills and call tracking/problem management software experience
- Excellent problem-solving skills and a broad understanding of relationships between hardware and applications
- Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10
Benefits
- Medical, Dental, and Vision Coverage
- PTO
- Paid Federal Holidays
- 401(k) Matching
