Tier 1 Helpdesk Technician
Mitratech SyntrioWichita Falls, Texas, United States
Posted March 2, 2026
Full Time
About the Company
Mitratech Syntrio is a global leader in governance, risk, compliance, and HR solutions, serving more than 6,500 organizations worldwide. The company specializes in ethics hotlines, case‑management systems, and a comprehensive learning management platform that delivers high‑value training on employment law, harassment prevention, DEI, cybersecurity, and more. By integrating Syntrio’s award‑winning programs into Mitratech’s HR suite, the firm offers a seamless, scalable solution that helps corporate legal, HR, risk, and compliance teams increase efficiency, control costs, and manage risk. Syntrio’s distinctive blend of real‑time reporting hotlines, exclusive training libraries, and proven case‑management workflows positions it as a trusted partner for organizations seeking to elevate workplace culture and compliance.
Job Description
Seeking a career-minded Tier 1 Helpdesk Technician with good communication skills and experience in Windows-based operating systems and Office Products. The position involves providing first-level support to end users and working in a team environment.
Requirements
- Verbal and written communication skills
- Organization skills
- Time management skills
- Patience and listening skills
- Interpersonal skills
- Proficient in using digital calendars and office equipment
Benefits
- Competitive pay
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401K program
