Customer Support Specialist

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We are looking for a Customer Support Specialist to assist our hotels in Georgia, teach clients how to use the Exely platform, and provide strong support by processing clients’ requests via calls and emails.

Requirements

• Georgian, English, and Russian language proficiency
• Strong communication skills
• Available to work Monday-Friday, 9 AM-6 PM (GMT+4)
• At least 1 year of experience within the customer service of IT-company or call center
• Experience within the hospitality or technology industry for hoteliers would be an advantage
• Customer-centric approach, developed EQ, high level of stress resistance
• Comfortable with CRM and computer software
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Benefits

• Competitive salary based on your experience
• Commissions based on KPI
• Laptop and headset for work
• Health insurance after probation period (3 months)
• Dedicated training manager
• Onboarding and constant support from an experienced manager
• Online & Offline camps, workshops and gatherings
• Network with colleagues from all over the world