Assistant Manager - Workforce Management
EXLCape Town, Western Cape, South Africa
Posted March 3, 2026
Full Time
About the Company
EXL is a leading data analytics and digital operations and solutions company.
Job Description
The Assistant Manager - Workforce Management will manage the scheduling process of the program, adjust schedules as necessary, and communicate effectively with internal and external customers. Key skills include Microsoft Excel proficiency, WFM system knowledge, and leadership abilities.
Requirements
- Manage employee information changes within the Workforce Management system
- Communicate effectively with internal and external customers
- Balance staffing requirements with operational efficiency and financial goals
- Plot mid-term to long-term staffing plans
- Recommend scheduling movements for optimal staffing
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development