Manager-Workforce Management-WFM
EXLMuntinlupa, Philippines
Posted March 9, 2026
Full Time
About the Company
EXL is a leading data analytics and digital operations and solutions company that partners with clients to reinvent business models and drive better business outcomes.
Job Description
Manager-Workforce Management-WFM is a leadership role that oversees workforce management, generating forecasts, creating schedules, and supervising a team to ensure high client satisfaction and superior customer service.
Requirements
- Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors
- Runs short term forecast and re-forecast/adjust future volume projections as needed
- Creates, maintains and updates the Capacity plan and ensures that staffing requirements are met
- Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs
- Drives high client satisfaction by managing service levels situations
- Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance