Senior Assistant Vice President-Business Management -Professional Services
EXLGurgaon, Haryana, India
Posted November 26, 2025
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
The Senior Assistant Vice President-Business Management -Professional Services is responsible for leading, optimizing, and transforming large-scale travel contact centre operations.
Requirements
- Operational leadership
- Client and stakeholder management
- Travel domain expertise
- Technical and GDS competencies
- Customer experience and CSAT management
- Contact centre technology and analytics
- Governance, risk and compliance
- People management