Service Centre Team Manager

Join EXL, a global data and artificial intelligence company, as a Team Manager in the Service Centre in Manchester. You will lead a high-performing team, ensuring operational excellence and exceptional service delivery. As a critical part of the UK's smart metering programme, you will support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone.

Requirements

• Proven experience in a Service Desk or Customer Service environment
• Previous supervisory or management experience, including the direct line management of team members
• Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels
• Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth
• Proven training skills to develop both individual and team performance
• Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements
• Ability to convey complex information clearly and adapt communication style to suit the audience
• Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions
• Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team
• Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry
• Confidence in acting promptly and decisively when addressing issues or challenges

Benefits

• A market competitive package
• A rewarding pension
• Cash back cards
• A Cycle Scheme
• Professional and personal development opportunities
• Employee Stock Purchase Plan (ESPP)