Service Desk Analyst
EXLManchester, England, United Kingdom
Posted March 31, 2026
Full Time
About the Company
EXL is a global data and artificial intelligence company that offers services and solutions to reinvent client business models, drive better outcomes, and unlock growth with speed.
Job Description
The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution.
Requirements
- Relevant work experience in customer service or technical support
- Data management proficiency
- Advanced IT literacy, including Microsoft systems and cloud-based applications
- Excellent written communication and organisational skills
- Analytical and problem-solving skills, with the ability to work efficiently under pressure
Benefits
- Market competitive package
- Rewarding pension
- Cycle Scheme
- Employee Stock Purchase Plan (ESPP)
