Case Manager

We are seeking a Case Manager to provide exceptional support to customers by managing technical and non-technical issues related to our services. The role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.

Requirements

• Obtain and verify customer order details
• Process & take action on Supplier and / or Customer Maintenance communications
• Work together with a team of Network Engineers
• Responsible for Network & Data Communication Systems
• Customer Excellence

Benefits

• Free snacks
• Company sponsored social events
• Flexible work arrangements