Join EY and build a career as unique as you are. Provide technical support to employees on software and hardware issues. Escalate complex issues to IT management and technicians for timely resolution. Install, configure, maintain and upgrade computer hardware, software and peripherals.
Requirements
- Troubleshoot hardware, software, and network issues for users
- Escalate complex issues to IT management and technicians for timely resolution
- Install, configure, maintain and upgrade computer hardware, software and peripherals
- Collaborate with IT staff for the development, deployment and maintenance of IT projects
- Provide technical support for video conferencing, telecommunication and audiovisual systems
- Maintain an inventory of all hardware and software assets
- Provide technical support and guidance to users on all company-supported software and hardware applications
- Respond and manage service requests via a ticket system, email, or phone
- Provide training to end-users on the use of company supported software and hardware applications
Benefits
- Free certifications
- National & international training
- Extra vacation days
- Join an EY Community
- Discounts, perks and medical coverage
- Free access to Udemy, EY Badges
- Bookster library
- Medical subscription for employees and family members (wife/husband/children)
- Life & accident insurance
- EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you