Supervising Associate - Service Excellence Consultant role in EY Global Delivery Services. The role entails driving service excellence, mentoring team members, and fostering a culture of continuous improvement and professional growth. The ideal candidate should have experience in service excellence, delivery excellence, or business excellence, and a strong understanding of project and program management methodologies.
Requirements
- Proven experience in a similar role with a focus on service excellence, delivery excellence, or business excellence
- Strong understanding of project and program management methodologies and quality management systems
- Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units
- Strategic thinking and problem-solving abilities
- Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App
- Effective communication and influencing skills to drive results and build relationships with business leaders
- Proficient in metrics reporting, management, and governance
- Bachelor's or Master's degree, preferably with an engineering or management background
- Certified Six Sigma Yellow Belt/Green Belt or Lean Certified Practitioner or Champion
- Familiar on working and driving project through agile methodology
- 3-5 years of experience in professional services or a related industry
- Certification not mandatory, but any maturity model, process, and methods would be a bonus
- Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries
Benefits
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
