Assistant Director - Service Excellence Consultant - EY Global Delivery Services
EYBuenos Aires, Autonomous City of Buenos Aires, Argentina
Posted April 10, 2026
Full Time
About the Company
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Job Description
The role of Assistant Director - Service Excellence Consultant at EY Global Delivery Services involves providing strategic insights and solutions to drive service excellence, mentoring team members, and fostering a culture of continuous improvement and professional growth.
Requirements
- Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence
- Strong understanding of project and program management methodologies and quality management systems
- Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units
- Strategic thinking and problem-solving abilities
- Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App
- Effective communication and influencing skills to drive results and build relationships with business leaders
- Proficient in metrics reporting, management, and governance
- Bachelor's or Master's degree, preferably with an engineering or management background
- Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion
- Familiar on working and driving project through agile methodology
- Over 14 years of experience in professional services or a related industry
- Certification not mandatory, but any maturity model, process, and methods would be a bonus
- Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries
Benefits
- Continuous learning
- Success as defined by you
- Transformative leadership
- Diverse and inclusive culture