Asst Director Service Excellence
EYBengaluru, Karnataka, India
Posted March 3, 2026
Full Time
About the Company
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Job Description
EY seeks an Assistant Director – Service Excellence to drive service excellence and continuous improvement within its Global Delivery Services (GDS) organization. The role will provide strategic insights and solutions to drive service excellence, mentor team members and business teams, and foster a culture of continuous improvement and professional growth. The ideal candidate will have proven leadership experience in service excellence, delivery excellence, or process excellence, strong understanding of project and program management methodologies, and experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices.
Requirements
- Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or process excellence
- Strong understanding of project and program management methodologies and quality management systems
- Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units
- Strategic thinking and problem-solving abilities
- Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App
- Effective communication and influencing skills to drive results and build relationships with business leaders
- Proficient in metrics reporting, management, and governance
- Bachelor's or Master's degree, preferably with an engineering or management background
- Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion
- Over 15+ years of experience in professional services or a related industry
- Certification not mandatory, but any maturity model, process, and methods would be a bonus
- Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries
- Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person
- Team management experience
Benefits
- Continuous learning opportunities
- Success as defined by the individual
- Transformative leadership opportunities
- Diverse and inclusive culture