Assistant Director - Service Excellence
EYGurgaon, Haryana, India
Posted April 2, 2026
Full Time
About the Company
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Job Description
Join EY and help to build a better working world. EY is looking for an Assistant Director - Service Excellence to lead and mentor continuous improvement projects, conduct process improvement workshops, and engage with Transitions team on identifying and scoping process solutions.
Requirements
- Lead and mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
- Monitor and communicate the efficiency savings accrued from continuous improvement initiatives
- Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives
- Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
- Engage with Transitions team on identifying and scoping of process solutions
- Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc.
- Co-partner on execution of global projects specific to SE function
- Manage business stakeholders across different levels and build strong relationship
- Manage multiple projects and initiatives independently
- Assist in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Creates value to clients independently
- Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts.
- Working experience on DAX functions in Power BI
- Automation using expertise in VBA Macros
- Automation using MS - Power Platforms
- Deploys consulting best practice, knowledge and techniques when undertaking work
- Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance