Patient Services Representative - Contact Center

Eyesight’s Contact Center Representative is a key team member in the customer service department. This role focuses on providing excellent patient service through professional phone and email communication, identifying patient needs, scheduling appointments, and ensuring accurate information collection. They are responsible for building trust and confidence with patients.

Requirements

• High school diploma or GED
• 1-2 years of relevant experience
• Experience in an office/clerical/call center environment preferred
• Excellent command of the English language
• Good computer skills (MS Office Suite)
• Administrative and organizational skills
• Professional work ethic
• Analytical skills and attention to detail
• Ability to work independently and as a team

Benefits

• Opportunities for career advancement