IT Service Desk Intern (Remote)
ezCater, IncBoston, Massachusetts, United States
Posted February 23, 2026
Internship
About the Company
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.
Job Description
ezCater is seeking an IT Service Desk Intern to help support our team in delivering a seamless, high-performance technology experience for our employees. This is a fantastic learning opportunity where you’ll assist with troubleshooting issues, help fulfill requests, and gain exposure to the tooling and processes that help our teams do their best work.
Requirements
- Assist the team in triaging and prioritizing requests for service desk tickets
- Support the employee lifecycle by helping with onboarding and off-boarding tasks using Okta and other internal tools
- Learn to assemble, install, and configure Apple and Windows laptops
- Gain experience with asset management by helping maintain accurate records via JAMF and NinjaOne
- Help manage employee software access via Okta
- Provide support for on-site and remote company meetings
- Assist with setting up and managing Google accounts and other various Google products
- Shadow and support the day one new hire training for ezCater employees
- Learn basic troubleshooting for network connectivity issues in our Cisco Meraki environment
- Contribute to various IT projects, potentially including supporting automation software and identifying areas for implementation
Benefits
- Market competitive salary
- Stock options
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work
