Service Desk Specialist

Join EZCORP, a leading provider of pawn loans in the United States, Mexico, and Latin America, as a Service Desk Specialist. The role involves handling service requests, maintaining customer satisfaction, and providing remote IT user support.

Requirements

• Handle 100% of all tickets submitted each day
• Meet the established SLAs for all services in the catalog
• Follow all required documentation and logging procedures
• Achieve a minimum end-user satisfaction rating of 90%
• Document resolutions in the knowledge base as part of incident handling

Benefits

• Competitive compensation and benefits