The Dental Operations Supervisor is responsible for direct supervision of dental support staff members and daily operations of the assigned dental clinic sites.
Requirements
- Provides supervision to departmental staff
- Demonstrates successful leadership by selecting and building talent
- Responsible for performance management of assigned staff
- Responsible for making recommendations regarding hiring or firing
- Demonstrates core leadership behaviors and team one approach
- Responsible for communicating with staff
- Builds a successful team and aligns team performance
- Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities
- Manages work of assigned team
- Ensures that employees are aware of and adhere to company workflows, procedures, and policies
- Recommends workflow and procedure changes based on observations from the floor
- Assists manager in ensuring department expenses stay within budget
- Maintains compliance with all employee related reporting and tracking
- Responsible for facilitating efficient patient flow
- Operates the dashboard and other metric tools to ensure efficient patient flow
- Ensures appointment schedules are maximized and spread throughout the shift
- Conducts periodic audits in electronic health record system
- Ensures the daily maintenance of clinical logs
- Prepares and posts staff schedules at least one month in advance
- Responsible for ensuring patient information is collected, verified, and updated
- Ensures financial options are reviewed and offered to patients during the registration process
- Confirms insurance eligibility verification is completed through appropriate source
- Accountable for conducting inspections of work areas
- Completes the Health Center Checklist and follows up on outstanding issues
- Completes Department Orientation Checklists, Job Specific Competency Assessments and follows up on outstanding issues
- Verifies all logs are up to date including equipment maintenance logs, expiration, and inventory logs
- Responsible for ensuring the completion of equipment maintenance and repair
- Verifies all sterilization workflows are followed and required biological monitoring is completed
- Responsible for patient complaints
- Assists the patient and develops solutions to problems
- Collaborates with dental operations manager and other department supervisors when needed to resolve patient issues
- Accountable for patient facilitation and if necessary, coordinates with other sites to help patients with their appointments
- Verifies supplies, forms and cash boxes are in compliance with our financial policies and regulations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
