Head of US Customer Success
FamlyVirginia, United States
Posted September 16, 2025
Full Time
About the Company
Famly is on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.
Job Description
Famly is looking for a Head of US Customer Success to lead from the front and build durable and human-centered partnerships with childcare providers all over the country. The role requires hands-on experience in childcare or strong Customer Success/Account Management experience with a genuine interest in learning the childcare domain.
Requirements
- Hands-on experience working in childcare or strong Customer Success/Account Management experience
- Comfortable wearing multiple hats: onboarding new customers, managing renewals and expansions, handling escalations, and coaching others
- Strong customer judgment, operational curiosity, commercial awareness, and comfort with tools & data
Benefits
- 401(k) and comprehensive health insurance
- 25 days of PTO, plus unlimited sick days
- $1,000 annual Learning & Development budget
- Top-notch IT equipment
- Beautiful WeWork office with free coffee, stocked fridge, gym, and bike room
