Customer Success Manager

Kiddom is a groundbreaking educational platform that promotes student equity and growth. The Customer Success Manager will help teachers maximize their experience on Kiddom and work with internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product.

Requirements

• BA or BS degree or higher
• At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
• Experience using and/or implementing High quality instruction materials (HQIM)
• Experience with set-up, configuration, or administration of a SAAS software product
• Education field experience, and/or experience as a success manager in ed-tech
• Strong empathy for educators
• Passion for improving education equitably

Benefits

• Competitive salary
• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
• 10 paid sick days per year (pro rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
• Commuter and FSA plans