Enterprise Customer Success Manager

We are seeking an experienced Customer Success professional to guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions. As an Enterprise Customer Success Manager, you will own a portfolio of strategic global Enterprise accounts and drive onboarding, adoption, retention, renewals, and expansion.

Requirements

• Manage a portfolio of approximately 50 high-value global Enterprise accounts
• Own the full customer lifecycle from onboarding through engagement, renewal, and expansion
• Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention
• Proactively drive product adoption and customer satisfaction while mitigating churn risk
• Forecast renewal and expansion revenue accurately for current and future quarters
• Identify and support account growth opportunities in partnership with Sales
• Develop and execute quarterly account plans for prioritized strategic customers
• Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion
• Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations
• Advocate for international customers internally, sharing feedback and resolving challenges
• Drive customer advocacy initiatives such as case studies, references, and partnerships
• Participate in enablement programs, special projects, and other initiatives as needed

Benefits

• Benefits offered not specified