Enterprise Customer Success Manager

Noibu is looking for an Enterprise Customer Success Manager to join our team in Ottawa. As an Enterprise Customer Success Manager, you will be responsible for transforming Noibu's customers into product champions. From onboarding to adoption, and from retention to expansion, you're the primary face of Noibu in the eyes of the customer and will play a huge role in their success

Requirements

• Manage enterprise accounts from onboarding through renewal and expansion
• Drive product adoption and usage through focused training, education, and sharing best practices
• Be a strategic advisor and partner, and be considered as an extension of the customer's team
• Build deep, multi-threaded relationships with customers, including Executive Sponsors, Champions, and end users
• Deliver recurring meetings, including strategic business reviews and QBRs and demonstrate ROI
• Proactively manage risk and account health. Identify at-risk accounts early and lead action plans to resolution and adoption.
• Generate Customer Success Qualified Leads (CSQLs) to drive Net Revenue Retention (NRR)
• Lead commercial conversations and multi-year renewal discussions
• Manage escalations with urgency and professionalism
• Serve as the primary point of contact between customers and internal teams (Sales, Product, Engineering, Support) to drive overall customer success and continuous product improvements.

Benefits

• Unlimited Time Off & Flexible Working Style
• Benefits from Day 1
• Fun & Engagement