Operations Lead

We're looking for an Operations Lead to own the end-to-end permit operations experience, partner with customers to understand their current filing processes, and implement process improvements to increase throughput and reduce cycle times. You'll design repeatable playbooks and SOPs, onboard new customers, and partner with engineering to turn operational insights into product improvements and automation opportunities.

Requirements

• 3+ years of experience in consulting, project management, implementation, operations, or startups.
• Strong process mapping, documentation, and workflow engineering skills
• High ownership mentality: you find ambiguity exciting (not daunting)
• Excellent communicator - you will work directly with contractors, local officials, and our internal team.

Benefits

• 140,000 - 160,000, depending on experience, plus meaningful seed stage equity
• Work from an amazing office in NYC
• Medical, dental, and vision benefits
• Take what you need vacation policy