Customer Experience Specialist
Farm Credit Services of AmericaNorth Dakota, United States
Posted May 13, 2026
Full Time
About the Company
AgCountry Farm Credit Services, a financial cooperative, serves rural America and supports agribusinesses with affordable credit, crop insurance, and financial services.
Job Description
AgCountry Farm Credit Services is seeking a Customer Experience Specialist to facilitate the customer journey through the loan process and product delivery, providing exceptional service and support.
Requirements
- Accurately documenting customer interactions and seeing them through to resolution
- Generating referrals by promoting core products, services, and digital tools
- Following established protocols to prevent fraud and risk
- Addressing customer inquiries related to payments, interest, and account changes
- Renewing operating line of credit
- Managing invoices, maintaining office supplies, and coordinating loan file record retention
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k)
- Vacation, sick leave, paid holidays, and parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Wellness programs
- Tuition assistance
- Short-term incentive pay