Senior Manager of Customer Strategy

Faro Health is seeking a Senior Manager of Customer Strategy to partner with clinical development teams at leading pharmaceutical and biotech companies to achieve meaningful value from Faro's digital protocol solutions. The role requires a strong understanding of pharma R&D, clinical development, or adjacent domains, and experience leading complex, cross-functional initiatives.

Requirements

• 6+ years of experience in strategy consulting, business advisory, customer success, or customer-facing strategic roles in life sciences
• Strong understanding of pharma R&D, clinical development, or adjacent domains
• Experience leading complex, cross-functional initiatives and building alignment across diverse stakeholder groups
• Proven ability to manage multiple customer engagements or workstreams simultaneously with strong prioritization and attention to detail
• Strong problem solving and communication skills, with the ability to synthesize insights into clear recommendations and action plans

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement or Pension Plan
• Stock Option Plan
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy, Sick & Public Holidays)
• Training & Development
• Work from Home, Office or Hybrid