Senior Customer Solutions Engineer, Streaming Media - Mandarin Speaking

Fastly is looking for a Senior Customer Solutions Engineer to be the primary technical contact for customers, building long-term relationships and providing proactive assistance. The role requires technical expertise, communication skills, and a deep understanding of customer needs.

Requirements

• At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles
• Strong technical background and customer orientation
• Empathy and understanding of the customer
• Experience with HTTP, TCP, TLS, DNS, and other common protocols
• Scripting languages and web platforms, especially Varnish and VCL
• *nix operating systems
• Underlying internet technologies
• Clear understanding of network & system management solutions
• HTTP Live Streaming (HLS & DASH) workflows
• History of demonstrable organizational and project management skills

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• Family planning, mental health support, and Employee Assistance Program
• Insurance (Life, Disability, and Accident)
• Flexible Vacation policy
• Up to 18 days of accrued paid sick leave
• 401(k) (including company match)
• Employee Stock Purchase Program
• 12 paid local holidays
• 12 paid company wellness days