Senior Customer Support Engineer

Fastly is looking for a Senior Customer Support Engineer to provide high-quality support to customers and drive the debugging process in confident control. The ideal candidate will have strong written communication skills, technical curiosity, and experience in customer support or sysadmin role.

Requirements

• Manage customer CDN configurations over email and chat
• Communicate customer needs and requirements with the engineering, product and sales teams
• Contribute to our customer facing documentation when necessary
• Contribute to the processes and policies that scale our support organization as we grow

Benefits

• Opportunity to work with a diverse and passionate team
• Chance to make a significant impact on the company and its customers
• Flexible work arrangements, including remote work and rotating weekend shifts