Customer Support Engineer - II
MindticklePune, Maharashtra, India
Posted December 4, 2025
Full Time
About the Company
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep.
Job Description
We're hiring a Customer Support Engineer - II to join our Customer Support Engineering team and become the technical heartbeat behind a global enterprise SaaS platform and our award-winning AI solutions.
Requirements
- 1-3 years L2 technical support experience in enterprise SaaS platforms/products (AWS Cloud preferred) in a customer-facing role.
- Proven track record handling technical issues in production environments, supporting distributed systems.
- Experience in supporting a multi-tenant SaaS product or platform; familiarity with multi‐tenant architecture, Integrations and configuration management.
- Troubleshooting AI-powered Product features
- Knowledge of Authentication, Authorization, and Enterprise Integrations
- Backend and Systems skills
- Frontend and client-side skills
- Customer Relationship and Soft Skills
Benefits
- Awesome perks
- Opportunities for growth
- Delight your customers
- Act as a Founder
- Better Together
