IT Service Desk Supervisor

IT Service Desk Supervisor oversees day-to-day supervision of Service Desk Analysts to provide quality customer service to firm staff. Provides support and maintenance of computers and printers, and schedules Service Desk resources as needed. Provides career development guidance and recommends training paths.

Requirements

• Four year college degree required
• 6+ years experience in providing end-user support
• 3+ years supervisory experience in a Help Desk or Service Desk environment
• Knowledge and experience with law firm specific applications
• Previous employment in a law firm or legal department is preferred
• Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity

Benefits

• 401k Matching
• Retirement Plan