IT Service Desk Supervisor
The Iowa ClinicWest Des Moines, Iowa, United States
Posted April 2, 2026
Full Time
About the Company
The Iowa Clinic is a locally owned and led healthcare organization committed to exceptional care and exceeding expectations.
Job Description
We're looking for an IT Service Desk Supervisor to lead our service desk team and own the FreshService ITSM platform across all modules. The ideal candidate will have supervisory experience in a high-volume service desk or IT support environment, strong ITSM platform administration experience, and excellent communication skills.
Requirements
- Supervise and develop service desk staff
- Own and administer FreshService across all modules
- Serve as primary Change Manager and Incident Manager
- Monitor service desk and individual performance metrics
- Prepare and present service desk performance metrics and trend analysis
Benefits
- 401(k) program with employer match and profit sharing
- Employee incentives to share in the Clinic's success
- Generous PTO accruals and paid holidays
- Health, dental and vision insurance
- Quarterly volunteer opportunities
- Training and development programs
- Employee recognition and rewards program
- Health and wellness program with up to $350/year in incentives
