Provider Support Specialist

Fay is hiring a Provider Support Specialist to support dietitians on their platform and ensure they can deliver care without friction. The role will involve responding to questions, troubleshooting problems, and escalating issues to the appropriate teams.

Requirements

• 2+ years of experience in customer support or a similar role in a fast-paced environment
• Strong written and verbal communication skills
• High attention to detail and accuracy in execution
• Proven ability to manage multiple workflows and prioritize effectively
• Strong sense of ownership and follow-through
• Ability to operate in ambiguity and adapt as processes evolve
• Comfort learning new tools and systems quickly

Benefits

• 401k Matching