Especialista de NOC

FCCN – Serviços Digitais para a Educação seeks a Network Operations Center (NOC) Specialist to manage the NOC team, responsible for developing and operating digital services to support the national educational ecosystem.

Requirements

• Coordinate the NOC operation on a 24x7 basis, managing shifts, schedules, and escalations
• Manage incidents and problems, ensuring quick response, proper prioritization, and effective communication
• Monitor end-to-end networks, systems, and critical services, including first- and second-line triage
• Optimize operational processes and monitoring tools, aligned with ITIL and automation/AIOps, aiming to reduce MTTA and MTTR
• Communicate incident impact and estimated resolution times in real-time to stakeholders
• Produce executive reports on operational performance, availability, and SLA compliance
• Ensure operational governance, including SLAs/OLAs, capacity planning, business continuity, and coordination with suppliers
• Coordinate preventive maintenance and intervention windows
• Ensure support and operations in data centers, in coordination with specialized technical teams

Benefits

• Hybrid work regime
• Continuing education for professional development
• Free parking in a welcoming and well-located campus in Lisbon
• Various internal initiatives to promote social interaction among employees
• Option to join the ADSE
• Canteen
• Performance-based management