Product Support Engineer
FeathrFlorida, United States • United States
Posted March 31, 2026
90000 - 100000 USD
Full Time
About the Company
Feathr is a nonprofit marketing platform that helps nonprofits unlock more results, time, and confidence.
Job Description
Feathr is a nonprofit marketing platform that helps nonprofits unlock more results, time, and confidence. As a Product Support Engineer, you will work with internal and external stakeholders to investigate and design technical solutions, collaborate with engineering colleagues to implement those solutions, deploy and monitor changes in production, and address issues as they are identified.
Requirements
- 3+ years of experience as a Fullstack, Frontend, or Backend Engineer
- 1+ years of prior experience providing technical support to customers supporting a web-based application within a dynamic startup environment
- Experience using Zendesk, Jira, or similar issue tracking tools
- Proficient in Python or Javascript Frameworks such as React, Vue or Angular
- Ability to juggle multiple thought tracks at once
- Demonstrated ability to develop clear, concise technical documentation
- Understanding of modern CSS and HTML features
- Strong foundational knowledge of programming
Benefits
- Fully Remote
- Health/Dental/Vision Insurance
- Company Breaks
- Paid Vacation + Sick Time
