Product Support Engineer
MicroblinkNew York, New York, United States
Posted March 16, 2026
85000 - 94000 USD
Full Time
About the Company
Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys.
Job Description
The Product Support Engineer will resolve customer inquiries related to Microblink Products, guide customers through features, assist developers in implementing/upgrading Microblink technology, and analyze support trends to provide actionable insights to the Product owners.
Requirements
- 5+ years of proven professional experience in SaaS Enterprise-level support
- Experience supporting a SaaS product, including familiarity with API structures, webhooks, and cloud-based architecture
- Basic understanding of modern development stacks and tools (e.g., JavaScript, Swift, Kotlin, Docker, Postman) to assist with SDK/API integration queries
- Proficiency with CRM and ticketing systems (e.g., Salesforce, Slack, Jira)
- AI/ML interest: A strong interest in computer vision and machine learning (you don't need to build models)
Benefits
- Unlimited PTO
- 401(k) plan with employer match
- Comprehensive health benefits package
