Customer Success Management

Ready to elevate the creativity of our brands and deliver an outstanding customer experience? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly.

Requirements

• Leading and empowering the team to be successful in their roles.
• Maintaining a high level of team engagement and motivation.
• Supporting team members to develop their skills and achieve their metrics and career goals.
• Fostering a positive team culture and participating in team development.
• Handling complaints and providing appropriate solutions within time limits.
• Helping customers to find fast resolutions for their technical problems.
• Establishing trust and networking with Quality, Sales, Business, and R&D teams to solve problems collaboratively.
• Serving as an escalation point for internal and external customers to ensure issue resolution is completed in a timely manner.
• Identifying corrective-preventive and improvement actions, and non-conformities.

Benefits

• Flexible and welcoming work environment
• Reasonable adjustments to the recruitment process
• Commitment to ensuring that every person feels connected and valued