Customer Success Manager

Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.

Requirements

• Proven track record in customer success or account management, ideally in SaaS
• Strong understanding of SaaS and marketing best practices
• Familiarity with AI-powered platforms
• Excellent communication and interpersonal skills
• Proactive, organized, and consultative approach
• Strong commitment to customer satisfaction and continuous improvement
• Curiosity for technology and a desire to work in a fast-moving, highly collaborative startup environment

Benefits

• Competitive Compensation
• Flexible Work Environment
• Professional Growth
• Health & Wellness
• Paid Time Off
• Collaborative Culture
• Equity Options
• Cutting-Edge Projects