Scaled Customer Success Manager
FelloIndia
Posted March 3, 2026
Full Time
About the Company
Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the AI Operating System for relationship-driven growth.
Job Description
Fello is seeking a Scaled Customer Success Manager to design and operate digital lifecycle engagement for a high-volume portfolio, driving product adoption, retention, and expansion at scale.
Requirements
- 4–6+ years in Customer Success, Lifecycle Marketing, Growth, or Customer Operations in SaaS
- Experience supporting high-volume customer portfolios (500+ accounts)
- Hands-on experience designing or operating 1-to-many Customer Success programs
- Strong analytical mindset with comfort working in product usage and customer data
- Familiarity with lifecycle automation and customer engagement tools (HubSpot, Gainsight, Intercom, or similar)
- Systems-builder mindset - you design playbooks and programs, not just reactive outreach
- Excellent written communication skills for digital engagement
Benefits
- Competitive Compensation
- Flexible Work Environment
- Professional Growth
- Health & Wellness
- Paid Time Off
- Collaborative Culture
- Equity Options
