Technology Support Operations (GTS)-Engineer I

Join our world-class team today and fulfill your career potential! We are seeking a Technology Support Operations - Engineer I to provide first level support for FICO IT infrastructure.

Requirements

• Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
• Use the breadth & depth of technical knowledge to solve complex problems.
• Solve/escalate issues within agreed SLA/OLA.
• Prioritize incident tickets and document all pertinent incident information as per defined guidelines.
• Competent in working as system administrator in linux environment.
• Basic knowledge about Application Support/PAAS/IAAS/SAAS.
• Basic knowledge of Linux/Unix Administration/ Active Batch/ SQL & Oracle Databases/ Networking.
• Basic knowledge about Cloud computing / AWS Platform.
• Basic knowledge of scripting.
• Excellent verbal and written communication skills.
• Ability to work well under pressure following defined processes.
• Ability to organize multiple priorities while paying exceptional attention to detail and quality.

Benefits

• Inclusive culture
• Highly competitive compensation, benefits and rewards programs
• Work/life balance
• Employee resource groups
• Social events to promote interaction and camaraderie