Advisor Service Centre Representative Bilingual- Calgary
Fidelity CanadaCalgary Office
Posted March 6, 2026
58000 - 72000 CAD
Full Time
About the Company
Fidelity Investments Canada is a leader in mutual funds and ETF management, offering a range of products and services to investors through a network of third-party brokers and financial advisors.
Job Description
As an Advisor Service Centre Representative Bilingual, you will provide exceptional customer service experience to investment advisors, their support teams, and investors in our inbound contact centre. You will work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies. Fidelity is a leader in mutual funds and ETF management, and this role has multiple openings.
Requirements
- College Diploma required
- Bilingualism in French and English (verbal and written) is required
- Passion for delivering an exceptional client experience
- Strong desire to learn and grow
- Thrive in a workplace culture that promotes collaboration, diversity, and belonging
- Flexible and adaptable
- Analytical and critical thinking skills to solve client problems
- Embrace new technologies
- Strong written and verbal communication skills
- Detail oriented
Benefits
- Flexible working arrangements
- Competitive total compensation
- Comprehensive health benefits
- Parental leave top-up to 100% of salary
- Up to $650 for home office equipment
- Generous time off policy
- Diversity and inclusion programs
- Extensive professional development opportunities