IT Support (80%)

Fides Treasury Services is a leading provider of multibank connectivity, payments, and transaction communications, looking for a committed IT Supporter to strengthen their team and help realize their vision.

Requirements

• Act as the first point of contact for internal customers regarding service requests and incidents
• Handle incoming incident tickets according to established procedures and policies
• Monitor the IT landscape and perform control and system health checks
• Collaborate with internal teams to ensure system stability, security, and performance
• Process, fulfill, and follow up on service requests
• Track incidents and deliver professional, solution‐oriented support
• Work closely with 2nd‐level support to deepen understanding of applications and jointly resolve issues

Benefits

• Attractive employment conditions