4.6 Technical Support Specialist (Location - Japan)

Field AI is building risk-aware, reliable, and field-ready AI systems for robotics. They are looking for a Technical Support Specialist to provide prompt and professional support to customers experiencing technical issues, diagnose and resolve problems, and collaborate with engineering and product teams. This position offers a meaningful opportunity to make a direct impact and be part of a team revolutionizing the robotics industry.

Requirements

• A Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field.
• 3 years of hands-on experience in technical support, systems integration, or field engineering—ideally within robotics, automation, or industrial machinery domains.
• Solid understanding of robotics fundamentals—sensors, actuators, controllers, embedded systems, and communication protocols.
• Familiarity with tools like Linux, Python and/or C++, and ROS (Robot Operating System).
• Strong analytical and problem-solving skills with a knack for debugging complex systems.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Bilingual proficiency in English and Japanese, with the ability to provide clear, accurate, and culturally aware support to diverse customer bases.

Benefits

• Generous salary range
• Opportunity to work with a world-class team
• Be part of the next robotics revolution
• Inclusive work environment
• Diversity celebration